FAQ

Please email us at contact@numi-store.com if you have any questions. Alternatively you can use the contact form on the Contact page. We will be happy to help you with whatever questions you may have!

We currently ship within the EU.

We distribute our products from Europe and Asia. 

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

We accept major credit cards (VISA, Mastercard, MAESTRO, AMEX) Apple Pay, Google Pay, KLARNA and PayPal payments.

Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. We process orders between Monday and Friday. Please allow extra time for your order to be processed during holidays and sale seasons. Please note that we don't ship on weekends.

If there's high demand order(s) may take a maximum of 3 weeks to be delivered.
Order(s) usually take 1-3 weeks.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

Please contact us at contact@numi-store.com

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

We will notify you once the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at contact@numi-store.com.